Replacement & Refund

Policy Overview: - Customer satisfaction is our primary goal. To assure an astounding customer experience, we have formed this impartial replacement & refund policy that is an extension of our organization’s customer-centricity. - Returning a product is completely free, no shipping or restocking charges. 7 Days Return Policy for No-Damage Products: D4Q Store offers 7 days return period for non-damaged products, for any reason you are not satisfied with the product, you may return it within fifteen (7) days of receipt of goods. Return requests after 7 days period will be not be accepted. Not Eligible for Replacement or Refund: - Customized orders including special orders are non-replaceable and non-refundable. - Products that have been fully assembled or have been requested with installation are not eligible for returns. - Product(s) damaged due to misuse - Damaged/faulty/incorrect products not reported within the days after delivery, WILL NOT BE ELIGIBLE FOR REPLACEMENT OR REFUND Replacement Criteria: - If the product is damaged/defected upon delivery, customer should report within 24 hours along with photograph of the damaged product at info@d4qexpress.com or 5065 9575 - The product must be returned with original packaging with the complete accessories, freebies, information booklet, warranty card & in the same condition as it was delivered. - Replacement will be processed once the product is received at our facility & inspected by our team, once approved, customer will be provided with the confirmation email. Refund Policy: - Refund will be initiated typically within 7 – 15 business days once the product is received at our facility and passes the quality check. - Refund will be processed to the actual mode of payment used to place the order. Mode of Refund: - Refund will be processed based on the payment mode used to place the order. Orders placed debit/credit card will be charged-back within 7 – 15 business days. - Amount of orders placed on cash on delivery will be refunded to the bank account customer’s choice. Make sure the banks details are correct & D4Q Store will not be responsible for funds transferred to an unintentional recipient. Customers can cancel the store credit & claim refund in account within 30 days from the date of store credit creation. How to File a Replacement or Refund Request: - All claims require an authorization number from our customer service. - To submit a request, please contact customer service at 5065 9575 or drop email at info@d4qexpress.com